商务英语BEC3试题资料

For the Higher Education Examinations for self-taught learners(HEESTL) SAMPLE PAPER Time allowed:2 hours Components Two and Three: Reading and Writing Write or mark all your answers on this Question Paper DO NOT OPEN THIS PAPER UNGIL YOU ARE TOLD TO DO SO.

READING

PART ONE Question 1-5

·Look at question 1-5.

·In each question ,which phrase or sentence is correct? ·for each question ,circle one letter A,Bor C. Example: Don‟t forget- Fight BA692 6.45PM The plane arrives at A quarter to seven in the morning B quarter past six in the evening C quarter to seven in the evening The correct answer is C, so circle C as shown above. 1. 7.10.99 Dear Miss Weldon Re: Seminar 10.10.99 Thank you for your letter yesterday about… Miss Weldon Wrote on A 6 October B 7 October C 10 October 2 Full payment is due within 30 days of receipt of order A When the goods arrive you must pay in full.

B The goods will take 30 days after you pay to arrive

C. You should pay not later than 30 days after the goods arrive. 3. For further information about our products ,call 01819 445544. Call this number if you want to A place an order B get more details. C make a complaint. 4. The Managing Director has announced that the existing Head Office will close ,and be moved to the Western Region branch. A The Managing Director is resigning his post. B The Western Region branch is being closed.

C The new Head Office will be in the Western Region. 5. TRAINS FROM LONDON TO EDINBURGH Train Number Departs Arrives E1 08.10 11.55 E2 12.05 15.55 E3 13.15 17.15 Mr Backett needs to get from London to Edinburgh for a lunch-time meeting. Which train should he take? A E1 B E2 C E3

Questions 6-10

·Look at the list below. It shows a company‟s department phone extensions. ·For questions 6-10,decide which department A-H each person should contact. ·For each question; mark one letter A-H in the box next to it ·Do not use any letter more than once.

BOOTH-HIRTZ plc LONDON OFFICE Extension no Department 1054 A After sales service 1243 B Despatch 1787 C Exports 1435 D Finance 1785 E Marketing 1983 F Personnel 1657 G Research and design 1034 H Translation and interpreting 6 Tracey Ellis thinks there is a mistake in her invoice 7 Sue Arthur has not received the goods she ordered. 8 Ed Wilson is interested in selling Booth-Hirtz products in the USA

9 David Hacker has an invention he thinks may interest Booth-Hirtz. 10 Simon Nillson would like to work for Booth-Hirtz.

Question 11-15 ·look at the charts below.They show the sales figures of three branches Michigan(M),Kentuchy (k) and Louisiana(L),of a company in the years 1993-2000. ·Which chart does each sentence 11-15 describe?

·For each sentence ,mark one letter A-H in the box next to it . ·Do not use any letter more than once.

L15%33.30%33.30%MKL33.30%M40%K45%AB

M20%L40%L25%M45%K40%K30%

C D

L40%M40%L40%M30%K20%K30%

E F

M25%L50%K25%M10%L60%K30%

G F

11 K‟s sales have not been as high as those of the other two branches. 12 L has more than half of the total sales. 13 K has sold as much as the other two branches together. 14 Sales were higher at M than at K or L. 15 All three branches have equal sales levels.

PART TWO

Question 16-20

·Read the text below about company success.

·Choose the correct word from A, B ,C or D to fill each gap. ·For each question ,circle one letter A, B ,C or D Company Success The development of this company has been a great success story.Our turnover last year was in excess of £20m We have got a work force of 200 emplyees .our labour relations are excellent ;we‟ve (16)…had an industrial dispute.That‟s probably(17)…we treat our employees well and give (18)…every opportunity to give an opinion. Over the next 5 years we are planning to expand even and (19)…need to open an office in the U.S.A.We also need at least (20)…5000 square metres of factory space. 16 A ever B even C never D none 17 A as B for C because D so 18 A they B them C those D these 19. A can B will C are D have 20. A another B other C more D some

Question 21-25

·Read the text below about Alice Guy Blanche.

·Choose the correct word from A,B,Cor D to fill each gap. ·For each question,circle one letter A,B,Cor D

Alice Guy Blanche-Cinema Entrepreneur Alice Guy Blanche was the first female film director.She first became involved in the film industry whilst working for the Gaumont Film Company in the late 1890s .This was a period of great change in the industry and Alice was the first to use many new inventions.(21)…sound and colour. In 1907Alice (22)…to New York where she started her own film company. She was (23)…successful,but ,when Hollywood became the center of the film world,the best days of the independent New York film companies were.(24)…When Alice died in 1968, hardly anybody (25)…her name. 21 A bringing B including C containing D supporting 22 A moved B ran C entered D transported 23 A next B once C immediately D recently 24. A after B down C behind D over

25. A remembered B realized C reminded D repeated

Question 26-35

·Read the text below about marketing

·Choose the correct word from A,B,C or D to fill each gap. ·For each question, circle one letter A,Bor C

Marketing in the Future Economies will certainly continue to go up and down,but if the long term produces growth then consumers will have(26)…money to spend in the future .Sosial changes are sure to have (27)…effect on this too . Some changes will happen quickly . (28)… will take longer-they may (29)…happen without our noticing.Predicting changes will bring rewards to (30)…who do it accurately or react effectively. Marketing (31)…continue to work for people by looking at the real way they live(32)…the same time, markets are (33)…increasingly international,which means the same brands , even the same advertisements ,appear in Bombay,Boston and Berlin.(34)…addition,companies will get bigger,with mergers creating huge multinational corporations .Technology is developing faster than (35)…,and this also affects marketing. 26 A many B more C most 27 A an B the C one 28 A others B another C other 29 A better B quite C almost 30 A those B they C these 31 A need B must C ought 32 A On B At C To

33 A become B becoming C became 34. A By B For C In 35. A ever B once C never

Question 36-45

·Read the text below about private planes

·Choose the correct word from A,B,C or D to fill each gap. ·For each question, circle one letter A,B or ,C

Private Jets:Toys or Business? Private jets are expensive,but their (36)…are increasing.The market is (37)…into two parts-planes for rich people who like to (38)…their money on highspeed toys,and for companies who want to (39)…what they see as a serious business tool. Rich people often have all sorts of expensive equipment(40)…in their planes.One billionaire even had a cinema(41)…in his jet.Buiness planes are often simpler,with normal seating ,although many business pelple want special(42)…For example,they want a telephone that will allow them to (43)…people from the plane,and an effective telephone(44)…for a plane can cost $900000.A hand-built cabin can often(45)…more than 60,000 hours of work to construct. Even so,plane manufacturers are receiving more and more orders. 36 A jobs B lots C numbers 37 A broken B divided C reduced 38 A buy B spend C deliver 39. A own B be C make 40. A got B done C put 41 A brought B installed C arrived 42 A features B points C areas 43 A receive B send C call 44. A operation B system C tool 45. A take B ask C want

PART THREE Question 46-52

·Read the text below, which is a leaflet about a hotel. ·Are sentences 46-52 below „Right‟ or „Wrong‟?

·If there is not enough information to answer‟ Right‟ or „Wrong‟, choose „Doesn‟t say‟. ·For each sentence 46-52,circle one letter A, B, or C. The Continent Hotel is the perfect location for business people to stay, hold meetings or conferences, and entertain. Conveniently located close to bus and train stations and the port, we can meet all your business needs. The Continent has excellent meeting and conference services. meeting rooms can be arranged to sit anywhere between two and two hundred and twenty participants. You can be sure of a successful event, as conditions are first class and equipment such as projectors and videos are available. Our café-bar and restaurant open 24 hours every day of the year and offer a quality range for food and drink .Our services also include booking sports and cultural events tickets, taking the effort out of your entertainment. All bedrooms are luxurious and have their own bath or shower. Television and computer connections are fitted in most rooms. Our Business Customer Services Director, Ben Harris, will be pleased to discuss your particular requirements at any time. 46 It is situated near the airport.

A Right B Wrong C Doesn‟t say 47 It is possible to have a conference for 250 people A Right B Wrong C Doesn‟t say 48 You can have a meal at any time

A Right B Wrong C Doesn‟t say 49. You need to pay a small charge for booking tickets A Right B Wrong C Doesn‟t say 50.There is a shower in every room

A Right B Wrong C Doesn‟t say 51 There is a computer connection in every room

A Right B Wrong C Doesn‟t say 52 You should contact Ben Harris for more information. A Right B Wrong C Doesn‟t say

Questions 53-60

·Read this extract from a company report, written by the chairman of a computer manfacturing company , and answer questions 53-60 on the opposite page .

Results for Intersolve have been mixed in the last twelve months , giving us reasons to feel pleased , but also areas where we need to take effective action to avoid losing our world market position .

Despite global problems of cruuency rate changes , we have seen sales grow . Our new laptop model has certainly been the main reason for this growth . This is particularly encouraging , given the cuts we made in advertising . This is becarse we felt television advertising had become too expensive and we have in fact now got fewer staff in the advertising department.

We are involved in negotiations for a 10% share of Techtel , and it will be a huge advantage if we succeed , Our best result so far has been securing the Australiian account . While sales there may not be particularly high at present , this is a very good result and that is why we have felt prepared to see higher costs in the sales department . We are also interviewing for a new production manager to replace Mike Saville, who in retiring next month.

Looking now at the more negative aspects of the period there is a clear need to impuove in certain areas . While continuing generally to hold costs down , we also need to develop our ability in marketing . Without that , there is some danger of losing out to the competition, For this reason, extra staff are being placed in the trainging departmint so that we can build up our skills in marketing .

Competition both here and abroad continues to be strong and we need to keep active. Although our prices are lower, we don”t offer as many models as our competitors, despite actually operating from more factories. This is where marketing will help ,we will also increase the budget for the distribution network, so that the models we do offer can be delivered as effectively as possible to

sales outlets.

·For questions 53-56 , choose the correct answer. ·For each question, circle one letter A.B or C

53 What is the main reason for the increase in sales?

A introducing television advertising B a mew model of computer C changes in currency rates

54 What was the most important success of the period?

A getting a new contract

B buying part of another business

C recruiting a new puoduction manager

55 What is it most important to improve?

A training B mardeting C costs

56 What advantage do the competitors have ?

A They have cheaper prices B They use more factories C They have a wider range

·For questions 57-60 use the information in the text to match each sentecnce with one of the departments A-G .

·For each question , mark one letter A-G in the box nest to it. ·Do not use any letter more than once

57 The number of staff has gone down in ……….. A Marketing B Training 58 Costs have gone up in ………………………… C Finance D Advertising

59 New members of staff will be used in ………… E Customer Services F Distribution

60 Spending will go up in ………………………… G Sales

WRITING

PART FOUR

Questions 61-65

· Read the memo and the letter below

· Complete the information from on the opposite page · Write a word , phrase or number in spaces 61-65

MEMO

From: Ben Jones

Here‟s a letter about a trade fair we might want to attend , Can you complete an information form and keep it on file? Thanks. INERBUSINESS FAIRS

PO Box 1202

12 October 99

Dear Mr Jones

Thank you for your letter enquiring about our next trade fair, “Winning the Future”

It will be one of our largest fairs, with a total of 240 stands for a range of businesses who wish to exhibit . We expect to receive over 100,000 visitors during the four days of the fair.. Should you wish to partecipate I recommend booking early in order to take advantage of the 15% discount we offer . The prime location of the International Hotel will guarantee the popularity of this event.

If you have any further queries. Please do not hesitate to contact me .

Yours sincerely

Kathleen Wilson

Kathleen Wilson Information Form

Name of trade faer 61 ……………………………… Location: 62 ………………………………. Number of dtands: 63 ………………………………. Early booking discount: 64 ……………………………….. Contact name: 65 ………………………………..

Question 66

·An important visitor is coming to your company , but you will be away when he arrives. ·Write a memo to your assistant:

· explaining who the visitor is · saying when he will arrive · asking her to meet the visitor

· Write 30-40 words on the mimo form below.

MEMO

From: ……………………………………. To: ……………………………………….

………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………

Question 67

·Read this memo from John Dill ,one of your colleagues .

MEMO To:Geoff Black From:John Dill ,Customer Services Dept . One of our clients ,Villa Engineering ,phoned Customer Services to complain about their order .They say it hasn‟t arrived and want to know why .Can you give me some information so I can contact them? ·Write a reply to John Dill: ·apologising for the delay

·explaining the reason for the delay ·giving a new delivery date

·Write50-70words on the memo form below

MEMO

From: ……………………………………. To: ……………………………………….

………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………

……………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………… Question 68

·Read this letter from Ross Kerr ,the secretary of a local business school , to your company. 14 October 1999 Dear Mr Sinkler I am the secretary of A1 Business School We would like to bring a group of our students to visit your company .There are about twenty students who wovld be interested in seeing how your company operates . We could come at any time convenient to you and would be very grateful for this opportunity. I look forward to hearing from you . Yours sincerely Ross Kerr Ross Kerr

·Wite a reply to Ross Kerr:

·thankong him for the letter ·agreeing to the visit

·saying what the students will see

·proposing a date and time for the visit

·Write 60-80words .

·Write your reply in the space opposite