酒店失物招领归还程序规定

1.All hotels should have a minimum of three operating safes: 所有酒店要最少有三项操作安全规范：

A.The cash safe, designated to hold all the hotel cash, including floats. 现金安全，指明所有酒店现金的操作规范，包括备用零钱。

B.A management fire / insurance rated safe, for keys, documents, compu 1.Procedure for items claimed or returned to staff 失物索回和归还程序

A. Record items returned or disposed of in the Lost Property Book: R = Returned, D = Destroyed.

将归还或处理失物的信息登记在失物记录本上，R=已归还，D=已损坏(过期处理) B. The legal owner must sign in the book when they collect the property. 当失主找回丢失物时，必须在记录本上签字。 C. Record the date and time of collection. 记录取回物品的日期和时间。

D.Close the entry with the signature of the authorised member of staff returning the property.

到失主的签名后，关闭这条失物招领信息。

E. Record and sign off items destroyed (such as food). 记录并签字报损(如食物等)。

2.Property reported as lost丢失物品报告

This must be reported in full on the relevant Company Report Form. See the Crisis and Incident section.详见Crisis and Incident

3.Dealing with found property处理拾到物品

The Housekeeping Department must record all property found on the premises in a maintained Lost Property Book.

客房部需将拾到的物品详细的记录在丢失物品记录本上 A. Property found must be拾到的物品必须:

a.Sealed in an individual plastic bag 密封于独立的塑料袋中

b.Labelled with an individual number that matches the entry in the Lost Property Book

将每件物品编号，并登记在记录本上 c.Sequentially numbered by month found 以月为单位，将一个月中捡到的物品按次编号

d.Kept in a secure place for a minimum of three months (a legal requirement) 最少妥善保管三个月(依照法律)

B. You must put valuable items into a tamperproof pouch / envelope and keep it in a safe for a minimum of six months (a legal requirement)

贵重物品需放在独立的袋子里或信封中，最少妥善保管六个月(依照法律) C. If the item is a credit card, contact the card issuer immediately, before securing the item

如拾到信用卡，应立即联系发卡行。

4. Procedure for items claimed or returned to staff 失物索回和归还程序

Record items returned or disposed of in the Lost Property Book: R = Returned, D = Destroyed.

将归还或处理失物的信息登记在失物记录本上，R=已归还，D=已损坏(过期处理) B. The legal owner must sign in the book when they collect the property. 当失主找回丢失物时，必须在记录本上签字。 C.Record the date and time of collection. 记录取回物品的日期和时间。

D.Close the entry with the signature of the authorised member of staff returning the property.

得到失主的签名后，关闭这条失物招领信息。

E.Record and sign off items destroyed (such as food). 记录并签字报损(如食物等)。

ter tapes, and high value lost and found property

解雇管理，费用安全、钥匙、文件、电脑、录音和贵重遗失物等的管理 C.A safe for high-value deposited guest property 客人贵重存储物品的管理。

2.These procedures are for guidance so that each hotel may decide which system best suits its operation:

以下条款用来帮助酒店降低自身安全隐患： A.Operate a Drop Safe log book / sheet 做好安全隐患记录本/清单

B.Retain for audit and accounting purposes 保留财务报表

C.Use tamperproof security pouches for individual takings 使用安全钱袋存放营业款

All D .All monies should be kept under the dual control system 所有的现金应在双重控制系统的监控下

E. Guests depositing high-value property or cash should deposit it in the guest property safe only if the hotel does not supply safe deposit boxes or In-room safes. See Hotels Without Safe Deposit Boxes

客人存放的贵重物品或现金，只有在酒店既没有保险箱也没有房间内的保险箱的情况下，才由客人自己保管。参见Hotel without Safe Deposit Boxes