酒店客房部服务员 - 布草房岗位职责

Hotel Level: 酒店等级： Job Band: 职位等级：

I – V 一-五 10 10

Department: 部门： Reports To: 直属上级：

Rooms Division 房务部

Housekeeping Supervisor 客房部主管

JOB OVERVIEW职位概述

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At InterContinental Hotels & Resorts® we want our guests to feel special, cosmopolitan and In the Know which means we need you to:

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Responsible for receiving, sorting, storing and issuing of linen. 负责对布草进行接收、分类、存储和分发。

Be charming by being approachable, having confidence and showing respect.

Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership of getting things done.

Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.

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在洲际酒店及度假村®，我们希望宾客感觉风格独特、时尚现代和深入洞悉，这意味我们需要你：

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亲切、充满自信、体现尊重来展现富有魅力的你。

理解和预测宾客的需要、做到细心周到、具主人翁精神、把事情办好，保持专注当下。 见多识广、分享阅历、展现你的风格来创造令人感觉特别的时刻，做到令人难忘。

DUTIES AND RESPONSIBILITIES工作职责

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Receives, sorts, counts, stores and issues all hotel linen according to established procedures 依照既定工作程序，接收酒店的所有布草并进行分类、计数、储存和分发。 Assists in inventory taking 协助进行盘点。 Assists in repairing linen 协助修补布巾。

Reports damages and loss of linen to supervisor 向主管汇报布巾的损坏和丢失情况。

Issue guests and cleaning supplies according to established procedures

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按照既定工作程序向同事发放清洁用品。

Maintains linen room and equipment in proper state of cleanliness and repair 负责布巾房和设备的清洁和保养。

Maintains records of new linen, discard and issues 对布草的发放，报损以及补货情况进行记录。

Complies with Hotel’s health, safety and hygiene policy and adheres to conduct personal grooming and hygiene standards

遵守酒店的健康、安全和卫生，并按规定的标准注意个人仪表和卫生。 Attends meetings and training sessions as required 按要求参加会议和培训活动。

ACCOUNTABILITY责任范围

Number of employees supervised – 管理的员工

Direct N.A. 直接 无 Indirect N.A. 间接 无

Annual Operating Profit/Payroll Budget – 年度经营利润和薪金预算

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N.A. 无

Key Metrics – 主要绩效指标

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N.A. 无

Decision Making Responsibilities (Decision Rights) – 决策职责(决策权)﹣

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Within the authority as assigned for Hotel Band 10 role 酒店职位10级所拥有职权范围

QUALIFICATIONS AND REQUIREMENTS任职要求

Required Skills – 技能要求

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• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.

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拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。

Able to speak, read and write English 具有说，读和写英语的能力。

Qualifications – 学历

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Fluent in speak, read and write in mandarin 普通话流利，有一定的阅读及写作能力。

Experience – 经验

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The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

Employee Name (print)

Employee Signature

此职位描述所陈述的只是该项工作的核心内容和主要层面，并非所有职责或资历要求。

员工姓名(正楷)

员工签名

日期

Date

Some housekeeping or laundry experience. 拥有一些客房或洗衣房工作经验

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